Nowadays most of e-shoppers usually prefer to read reviews about the online shops prior to making a purchase. Some may contend that relying on site reviews from other buyers will help us make a more clever decision. This statement seems hardly be questioned since the rational behind it is that almost all these feedback is the truth about the site. However, in fact, none of them have been actually tested, no matter complaints or praise.
DressLily, an international online fashion store is no exception. The authenticity of its complaints as well as praise might not tell the full story of the site. So an ultimate question with which every DressLily lover might be obsessed is, “Whether DressLily is a legit site or a scam site?” In answering the question, this article hence will conduct a relatively detailed investigation of DressLily, thereby providing you with the truth about DressLily complaints, progress and praise. We firstly will briefly introduce what the site is about and then will analyze its complaints and praise on the rating reviews communities such as Resellerratings and Trustpilots. Finally, we will take a look at whether the DressLily complaints have been handled and whether some progress have been made.
- Introduction to DressLily
Founded in 2008, DressLily is officially claimed as a global online fashion clothing and accessory store. Its caters chiefly to the needs of European female customers who look for fast fashion at cheap prices. Additionally, DressLily makes a commitment to offering free flat rate shipping worldwide facilitating the site to win great popularity. On one hand, low prices and free shipping service do bring DressLily a growing number of fashion fans and reviewers’ praise. On the other hand, they make the site suffer from customer complaints with relation to products issue and shipping issue. So we may ask, “Is DressLily a legit site?” To answer this question, now we will go to the further discussion about DressLily complaints and praise.
- Whether the Items are as Pictured: The Truth about DressLilyDressLily has been put under the fire because its products were complained of seemingly being not as pictured. So is it the truth about its products? However, this article might say no. We recorded almost all the DressLily complaints on Resellerratings but found only 8% of reviews criticizing for this issue. Instead, most of the comments are praise as the screenshot cropped above stating that items received were as pictured with the phrase ‘all matched the image of the items’. It can be seen, therefore, that DressLily’s products are in accordance with their images online. Admittedly, products on DressLily sometimes are no so identical as the pictures demonstrate owing to the shooting problem. The site is said to have recruited a professional team of photographers and thus tries to handle product complaints.
- Whether the Shipping Is Good: The Truth about DressLily
Another major kind of complaints about DressLily focus on its shipping issue. Some customers such as perkinsb-85219 giving the rating 1 star on Trustpilot argued that the delivery was slow. It is not difficult for us to understand the buyer’s anxiety since the shipping time might take more than 25 days. Nevertheless, a reasonable reflection informs us that the complaint seem somewhat unfounded. To begin with, the buyer contended that he used the free flat rate shipping and admitted that he knowing that this shipping would be slow. We have checked the speed rate of flat rate shipping on DressLily.com and found that it is stated to take 7-25 business days and therefore the delivery time of the buyer’s products had not exceeded the estimated time displayed on the site. Furthermore, it is our suggestion that customers who desire to receive their items earlier can take advantage of the expedited shipping method instead of the free flat rate shipping. This is because the speed of flat rate shipping is widely considered as the slowest compared with that of standard shipping and expedited shipping. Last but not least, being patient is the most important advice we speak to all DressLily customers, since long distance shipping from China really takes almost 1 month, especially you choose flat rate shipping.
Of course, it cannot be denied that luck is sometimes a crucial factor to whether you manage to obtain your parcel on time. Even some DressLily customers fortunately reported receiving their parcels earlier than expected. Take Cristilena as an example. As the screenshot shows, she was totally satisfied with the shipping leaving the high praise that“the shipping time is fast enough ” on the rating site Resellerratings.
- DressLily’s Progress in Handling the Complaints: the Shipping Issue
Furthermore, DressLily is pushing forward to setting up the priority direct mail to handle such complaints as the shipping issue. As is known, the site currently offers three shipping methods, including flat rate shipping, standard shipping and expedited shipping, which have resulted in lots of complaints due to its somewhat slow speed. The implementation of Priority Direct Mail, as mentioned by DressLily PR Team, is believed to avoid the store from being attacked to some extent. Firstly, the new shipping method particularly serves customers from several countries like the U.S, Canada and Germany (as shown in the table below) so that it only takes 7-15 business days. Customers from these countries would likely no longer complain about the shipping rate. Moreover, priority direct mail is generally accepted as a safer shipping way through which customers could be more confident that their items would be safely delivered.
In conclusion, the article considers that DressLily is a legit site with providing a relatively detailed analysis of the site’s reviews and its truth. Besides, we have further examined the progress DressLily made and acknowledged its desire to handle complaints. We believe that the site is striving to provide our e-shoppers with a better customer service in terms of its products as well as its shipping.