We are much more concerned about connection than we can imagine, consequently, we will feel unrealiable and insecure once we disconnect something, Let alone something about money. As a customer, I ought to get the thing I purchased. If not, I will feel I was scammed. That makes sense.
Dresslily, a website selling online is worrying about getting in touch with customers easily and quickly.
Who is Dresslily?
DressLily(www.dresslily.com), located in China, is a online fashion clothing and accessory store faced to customers all over the world.
How to contact Dresslily?
- Dresslily contact number
It will be extraordinary convenient to talk with someone. Does Dresslily have a phone number?
When we are on the page of Dresslily.com, I can not find a phone number over there. As you can see after clicking the link: http://www.dresslily.com/m-article-id-12.htm
Is that Dresslily a scam? We need to figure out. If it is not a scam, why can’t I call Dresslily? —Where does Dresslily located? China. As far as I am concerned, spoken language is the barrier between Dresslily company and customers. So is the time difference.
- What can we do without a Dresslily phone number?
Generally, Dresslily offers 24/7 Livechat service. Customers can chat with any agent easily and quickly. The mainly service is for the Pre-sale issue.
However, when I click the Livechat button on the page this time. I failed because there is an attention：“Welcome to our livechat service. During Chinese Lunar New Year, we are currently not available at this moment. Please kindly submit a ticket to our Support Center”
Is Dresslily a scam? I don’t think so.
If I have placed an order already, it would be better to contact support center. Why? Because, support center is a professional after-sale team.(https://support.dresslily.com/ticket/ticket/index?lang=en)
What we can do is to click the link, fill in Question Type, Subject, Message, Attach Files(if there is) and personal information—Submitting a ticket.
In addition, you can email support center directly, the email is support@DressLily.com The support team will reply the message within 24 hours. Customers can check the ticket status in the Dresslily account easily(Waiting for your reply, Processing, Waiting for your rate, Rated). I deem it professional for a customer service.
To put it in a nut shell, the secret to be a fabulous shopping website is to take customers’ experience seriously. The connection between business and customers balances method of making business, Dresslily is sparing no efforts to get in touch with customers when they run the business. This is a minor recommendation, it would be perfect to have a Dresslily contact number.
We are anticipating a greater Dresslily in the near future. Last but not least, is Dresslily a scam? I believe it is Not.