Is DressLily a scam? This is a question obsessing lots of the fashion lovers around the world who were attracted by the appealing clothing which DressLily.com as well as bunch of same clothing sites provided. We saw plenty of complaints written by customers in rating companies sites such as Trustpilot and Product reviews, however, are these reviews really clarified the online shopping problems and whether these problems has been solved yet? Lets have a glance over DressLily’s shipping, price system and the customer service one by one.
What is DressLily and what do they sell?
As it is described in their Facebook profile that DressLily was born in Jan/2008 and is an online fashion store providing worldwide free shipping. Most of their products are women clothing being selling at a relatively cheaper price. Additionally, their company even willing to pay for the shipping if you choose the Flat rating shipping method (Free shipping worldwide). Buyers checked out without any hesitation after seeing the appealing info DressLily provided. Then the complains appeared.
Is DressLily a scam site?The most recent review i found in Trustpilot wrote to DressLily says DressLily is a scam site that she hasn’t received her swimsuits after 15 days of ordering the item.
I cropped the above pic from official site of DressLily. We know that shipping is a crucial part of online shopping, long distance shipping takes time and really costs. 15 days didn’t surpass the estimating delivery time and the estimates here didn’t included the time the package spends to pass through the custom as it is clarified at the bottom.
It is true that people can barely stand to wait almost a month for their package to arrive and it do become a reason customers left the word “scam” in review of the site. So my suggestion is be patient if you are not willing to pay for the shipping, or spend a little for Expedited shipping as well as Standard shipping so that you can grab the package earlier.
We can see lots of reviews complaining about the customer service saying that there are no customer care at all and concluded that DressLily is a scam site. Whenever you meet any problem during the purchase or after purchase, contact the customer service would be your first choice to solve the current problem you are encountering. However, what i know about DressLily is their online service are not working 24 hours so don’t worry if they didn’t reply you immediately. Whenever you try to send them a ticket, DO NOT forget to clarify your problem as well as your purchase ID. The more information you provided, the faster the help they will return. Don’t be anxiety a since DressLily provides a 30 days unconditional refund policy.
Why do people still think DressLily is a scam?
- Emotion venting
A store without negative shopping experience doesn’t exist. Variety of problems appear anytime during the purchase. So does it happened to DressLily. As data of DressLily reviews was collected, approximately 50% of the negative reviews with “scam” complains has been revised to a positive one after problem solved through the communication between the DressLily’s quick acting customer service and the customer. Some customers vent their anger onto the scoring sites before contacting a customer specialist and this become the number one reason “scam” is applied to DressLily.
- Defaming from competitors
Clothing E-commerce is a complex market and every company is struggling to stand out. Some reviews are suspicious since they would rather repeating complaining that DressLily being a scam sites than providing a ticket number to solve the problem as soon as possible.
- Limited reviews options
Some rating sites such as Ripoffreport only accepts negative reports from the customer so that’s the reason everything you saw on those sites are customer’s complaints.
In conclusion, read through every details including shipping, payment, returns policy from DressLily as well as other similar sites since rules might be totally different site by site. Be confident to shop at DressLily and no way its a scam site! If you had any reviews about whether DressLily is a scam or legit, leave messages to us.