DressLily(www.dresslily.com) is a online cheap fashion clothing and accessory store. Focusing on the very latest in affordable fashion styles, both attire and stunning accessories, but now accused of scam for its long delivery time.
Is DressLily a scam? Complaint against something and said it’s a scam are common for angry customers. But does it mean DressLily really scam you? If you want to place a order on the DressLily, there are three shipping methods for you to choose. Now you can check the follows about the shipping.
There are three shipping methods on the DressLily website, they are as follows:
1.Expedited Shipping: 3-7 business days
DressLily ship by DHL/UPS/IB or other expedited shipping, depending on your location.
2.Standard Shipping: 6-8 business days
For Flat rate shipping method DressLily offer free shipping.
Note: Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
After you place the order, if there is no other issue, the DressLily can ship your parcel out within 3-5 days (processing time). Many angry customers who said DressLily is a scam may hold the idea the the processing time is delivery time.
And then send you the shipping information email, you can find your tracking number and tracking site in this email. But please kindly note that if you do not pay the tracking number fee, you can just get a reference number, and you can not the logistics information in this case.
Customer complains against DressLily’s delivery
There are about three common situations you may make complaints about DressLily’s shipping:
Complaint 1: Can not track my parcel on the tracking site
In this situation, please recheck it after 2-3 days.
Complaint 2: There is no logistics update
If there is no logistics update within 3-5 days, that is normal. Coz for international shipment, the logistics may not update in time. If you can not get any update after 7-10 days, you can contact the DressLily customer service to look for help.
Complaint 3: Can not get my parcel in time
If you can not get your parcel in the estimated time, check your address in your account firstly. If the address is right, the try to contact your local delivery agent to check in time. If they can not solve this issue for you, contact the DressLily customer service to look for help.
DressLily customer service contacting: http://www.DressLily.com/m-article-id-12.htm to look for help.