Dresslily has been generally considered as a reliable online apparel store, while recently it was put under the fire due mainly to a minority of customer complaints stating that they could not find the phone number or contact number of Dresslily. Besides, some even claimed that Dresslily was a scam without customer service. Admittedly, the complaints on Dresslily seemed overwhelmingly negative. However, no one can deny that its customer service did dissatisfy the needs of some customers. At least, Dresslily failed to make its customers to know how to make a contact. Yet this article will help you latch on the ways to contact Dresslily.
- No Phone Contact on Dresslily
To begin with, we scoured the web and landed on its “Contact Us” page surprisingly finding that Dresslily has not provided phone number contact service for customers. Is it really no hotline service? In answering this question, we contacted the PR Manager of Dresslily and was told that the store currently has not provided the hotline service for the customers. Additionally, she added, in the future inquiries through phone contact might be available for Dresslily customers. Thus, customers should be aware that the store does not offer its customers phone call service at present.
- Tips of Contacting Dresslily
Although customers cannot benefit from the phone number contact service, they still can use three feasible ways to contact Dresslily, including ticket submitting, sending an email and live chat.
- Ticket submitting via Support Center
Submitting a ticket via support center is one of the ways through which customers are able to contact Dresslily. The steps are very simple. Firstly, log into support center by clicking on the link https://support.Dresslily.com/ticket/ticket/index. Then fill in all the blanks on the page below and submit the ticket.
After finishing the steps above you just have to await the reply. Please remember to be patient, since it might take 1-2 business days for customer servers to review your questions and reply it. However, plenty of complaints can usually read in some customer rating sites saying that it is too slow for them to receive the reply from Dresslily through this method. However, ticket submitting is said to be the fastest way for customers to get replied.
2.Sending an Email to Dresslily
In addition to submitting a ticket, sending an Email to Dresslily support center is accepted. the email address is support@DressLily.com. So don’t make a mistake, or you will fail to receive any replies. Most importantly, you should be aware that Dresslily customer service will not solve your problems with email. it’s just an additional way to contact Dresslily support center.
- Live Chat with Dresslily
Another choice for customers to contact Dresslily is live chat. Just simply click on the icon below and choose “Start Online Chat”. As a following a conversation pop-up window below will bounce at the right corner on the page, so that you can leave your questions by filling the blanks.
- No 24/7 Service
Now that you have known the tips of contacting Dresslily, does it follow that the phenomenon of no customer service will no longer happen? The answer might be ‘No’! The most important reason, as contended by the store’s PR Manager, is that Dresslily does not provide 24/7 customer service. It means that some customers cannot get replied promptly after they contact Dresslily. As a result, it is our advisable suggestion for every customer to stay calm and be patient. Instead, complaining Dresslily is a scam on review sites, to some extent, is totally useless in terms of problem solving.
Another reason might be the customer fails to take advantage of the right contact details and hence it is impossible for them to contact Dresslily. So please make sure you use the right contact number or email address.
All in all, Dresslily is not a scam site, despite there is currently no phone number to contact it. Rather, the store will be glad and will strive to reply your questions, as long as you familiar with the tips given above. Therefore if you encounter some problems during Dresslily shopping, please don’t forget to contact the customer servers with the tips above.